Survey: PSN Outage Hasn’t Impacted PlayStation Network Loyalty

A confession: I'm not all that likely to use my PlayStation 3 online straight off that the PlayStation Network's back. Because I'm upset with Sony about the PSN debacle? Nope. Because I wasn't complete that likely to usance it ahead the hacker tsunami hit (nothing to do with the service, which is great, but because I've ne'er been much for competitive gaming at any rate).

All of which makes me part of the 4 percent "somewhat unlikely" to continue victimisation the PSN after service is restored, in a survey that concludes PlayStation brand and service of process loyalty remain mostly unfazed past the PSN outage.

The survey was conducted past GameSpot's "industry-research sectionalisation," dubbed GameSpot Trax. They surveyed 2,285 GameSpot users online, presumably restricting the ability to vote by drug user history, and managed to grievance symptomless preceding criterial optimal answering rates, keeping the safety margin relatively low.

(Many happening PCWorld: PlayStation Network Users are Fed Up, But Not Ready to Jump Ship )

Asked how the PSN security measures breach impacted player feelings about Sony and the PSN, 35 percent of respondents said their trust had "not been constrained," 28 pct aforementioned that while they still trust Sony, they'll change "the amount of information [they] share," 23 percent aforementioned they actually trusted Sony more because "the breach leave force [Sony] to impose tighter controls," and just 14 percent said they no more sure Sony or the PSN.

Has PSN use been impacted away the outage? Non really, according to the results, which have 81 percent either "very" or "passably" likely to keep victimization the PSN, followed by 10 per centum "undecided," and just 9 percent "somewhat" OR "very" unlikely.

That said, users were rip over Sony's handling of the incident. A majority (57 percent) felt it was handled suitably, while a sizable minority (43 per centum) matte it wasn't. Sony was irksome to react publicly to the outage, though it said the hold up was designed and arguably appropriate as IT sought-after to gather high-fidelity information before divulging details (and, eventually, apologies).

That supposed wagon train of PSN users trundling over to Microsoft's Xbox LIVE? Not happening, according to the results, which have 75 per centum "very" operating room "fairly" unlikely to switch, followed by 13 percent "undecided," 5 percent "somewhat" or "identical" likely to switch, and 9 percent who say they already have.

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